Refund policy

7-day replacement: If your nebulizer arrives damaged, has a manufacturing fault, or is not the item you ordered, contact us within 7 days of delivery and we will replace it free of charge.

How to claim: Send your order number and a short video showing the problem to us on WhatsApp (number on our Contact page). We will arrange collection or tell you how to send it back.

Hygiene items: For health and hygiene reasons, used masks and mouthpieces cannot be returned unless faulty.

Refunds: If a replacement is not possible, approved refunds are sent by bank transfer, JazzCash or Easypaisa within 5 working days of receiving the returned item.

Not covered: Damage from misuse, dropping, or cleaning the mesh with needles or brushes.